Privacy Policy
Last updated: August 23, 2025
This Privacy Policy describes how Akalen.com (owned by Qimin Sdn Bhd) ("Company," "we," "us," or "our") collects, uses, and discloses your personal data when you visit our website Akalen.com (the "Website") and purchase our e-courses, ebooks, and other digital products. It also explains your privacy rights and how the law protects you.
We are committed to protecting your personal data and respecting your privacy in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, the General Data Protection Regulation (GDPR) of the European Union, and the California Consumer Privacy Act (CCPA).
1. Personal Data We Collect
We collect various types of personal data from and about you, including:
Directly from you:
Identity Data: Name, username, date of birth.
Contact Data: Email address, billing address, delivery address, and telephone numbers.
Financial Data: Payment card details (processed securely by our payment processor; we do not store full card details).
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Correspondence Data: Information you provide when you contact us for support or inquiries.
Automatically collected data:
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Usage Data: Information about how you use our Website, products, and services.
Data from third parties:
We may receive personal data about you from various third parties, such as payment processors (e.g., Stripe, PayPal) for transaction data, and analytics providers (e.g., Google Analytics) for technical and usage data.
2. How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
Create an account on our Website.
Purchase our products or services.
Subscribe to our newsletter or marketing communications.
Enter a competition, promotion, or survey.
Give us feedback or contact us.
Automated technologies or interactions: As you interact with our Website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out above.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To process and fulfill your orders for digital products.
To manage your account and provide you with access to our services.
To send you marketing and promotional communications (where you have consented).
To improve our Website, products, and services through analytics and research.
To provide customer support and respond to your inquiries.
To comply with legal obligations and enforce our Terms of Service.
4. Disclosure of Your Personal Data
We may share your personal data with the following parties for the purposes described in this Privacy Policy:
Internal Third Parties: Other companies within our group acting as processors or joint controllers.
External Third Parties:
Payment Processors: To process your payments securely (e.g., Stripe, PayPal).
Service Providers: Who provide IT and system administration services, marketing services, and customer support.
Analytics Providers: To help us understand Website usage and improve our services (e.g., Google Analytics).
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and other authorities: Who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. International Transfers
Your personal data may be transferred to, and stored at, a destination outside of Malaysia, the European Economic Area (EEA), or California. It may also be processed by staff operating outside these areas who work for us or for one of our third-party service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services.
When we transfer your personal data out of Malaysia, the EEA, or California, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the relevant authorities.
Where we use certain service providers, we may use specific contracts approved for use in Malaysia, the EEA, or California which give personal data the same protection it has in those regions.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
Right to access: Request access to your personal data.
Right to correction: Request correction of the personal data that we hold about you.
Right to erasure: Request erasure of your personal data.
Right to object to processing: Object to processing of your personal data.
Right to restriction of processing: Request restriction of processing of your personal data.
Right to data portability: Request the transfer of your personal data to you or to a third party.
Right to withdraw consent: Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at contact@akalen.com.
9. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and personalize content. Cookies are small text files placed on your device when you visit a website. We use:
Strictly necessary cookies: Essential for the operation of our Website.
Analytical/performance cookies: To recognize and count the number of visitors and see how visitors move around our Website.
Functionality cookies: To recognize you when you return to our Website and personalize content for you.
Targeting cookies: To record your visit to our Website, the pages you have visited, and the links you have followed.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: contact@akalen.com